Your Details
When you order anything from Pets on Film we ask you to create an account, you will be asked for your Name, Address, Telephone number and email address. These details along with your password are stored in a database on this website.

Where you have selected to have an item posted to you, we use your name and address details to dispatch your order to you via Royal Mail or another suitable postal service.

If you have ordered a video download the site will automatically use your email address to send you a link. Occasionally we use external services like We Transfer or Dropbox for the file transfer, in order for this to work we have to provide those businesses with your email address and maybe your name.

You can sign into your account at any time and update your details, if you want your user account deleted completely then drop us an email and we will delete it. 

The Public
The only information we view about visitors to our site are via Google Analytics, this information is limited to the pages(s) visited, town, browser and device used (PC, Laptop, Mobile). We are not furnished with any other information for example a name or address or any information that could identify an individual.

We do not gather any other information other than that described above, we use such information to improve our pages.

Contact Us
If you get in touch with us, we will try to answer your questions, we may need to forward this to another member of staff who is more qualified to answer your question.

Communications
We never use the information you supply us for any purpose other than to communicate with you about an enquiry you’ve made or in connection with an order.

Please use our Contact Us page to get in touch with us about making any changes to to the information we hold about you.